The In Home Care Assessment & Services Coordination Officer is responsible for assessment, care planning and service coordination for clients receiving home care services under Commonwealth Home Support Program and brokerage agreements.This will be a full time fixed term contract position for 22 weeks, based at our corporate support office in Footscray and reporting to the In Home Care Operations and Business Development Manager.What will you be doing?Actively manage initial enquiries from new clients and provide information on service offering and pricingConduct Initial Assessments ensuring that all required documentation is completed, signed and uploaded into client management systemIn partnership with the older person develop client centred Care Plans for each client taking into account their specific care needs, goals and preferencesEngage with all staff through regular communication and supervisionProvide guidance and support to Domestic Assistants and In Home Services CoordinatorIn conjunction with the In Home Care Services Operations and Business Development Manager and Services Coordinator, develop and maintain relationships with clients and referrers with the aim of growing the businessEnsure that Third Party clients are managed in accordance with the relevant Service Agreements, including accurate documentation and communication with Case ManagersManage inbound phone calls and ensure matters are followed up and documented promptlyTo be considered for the position you will have:Strong client service skills with a proactive approach in problem solvingExcellent communication and interpersonal skillsExcellent organisational and time management skillsStrong stakeholder engagement skills and ability to maintain relationships with clients, families, assessors and service providersRelevant experience in an aged care or community health settingExperience in a team leader or coordinator role, including experience in performance managementExperience in client assessment and care planningExperience in roster coordination and schedulingWhy work for us?Doutta Galla Aged Services is a not-for-profit aged care organisation with over thirty years’ experience caring for people from a diverse range of backgrounds. At Doutta Galla we are proud of the diversity of our residents and staff - everyone is welcome.By joining Doutta Galla you will be able to give back to the community with the benefits of both professional development and attractive, not-for-profit salary packaging. This position offers an exciting opportunity to work in a role and with an organisation you can be proud of.For more information, refer to the position description.Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and eligible to work in Aged Care under the Aged Care Act 1997 (Cth).Please note that if you are selected for employment with Doutta Galla Aged Services, you must be able to provide evidence of COVID-19 vaccinations prior to commencement. AUD Footscray 3011