About Us:
Doutta Galla Aged Services is a not-for-profit aged care organisation with over 30 years’ experience caring for people from all backgrounds. Diversity and inclusion aren’t just words â they shape the everyday experience for our residents and staff. At Doutta Galla, we foster a genuine culture of care - not only for our residents/clients but for the people who care for them. You’ll find a workplace where you are supported, heard, and empowered to thrive.
The Role:
This is a full-time position reporting directly to the Resident Services Manager, Partnership where you will be the primary point of contact providing high quality customer focused administrative and reception services to residents, clients, visitors, and contractors.
Key Responsibilities:
- First point of contact for all customer service enquiries at the service including telephone, email, visitors, and contractors
- High-quality customer service, providing initial information to prospective residents / clients on services available and recording of appropriate contact information in the organisation’s Customer Relationship Management (CRM) system
- Prompt, efficient, and courteous communication in telephone answering, message taking and information transfer
- A high level of customer service to all internal and external service providers; meeting and greeting all visitors and staff in a prompt, professional and courteous manner
- In liaison with the Resident Services Manager, you will coordinate the replacement of planned and unplanned staff leaves, and complete administrative tasks related to rostering in Emplive platform
- Provide support to residents/participant and their families with administration issues and ensure adherence to
systems designed to deal with any queries, comments, suggestions, issues and / or concerns is managed effectively and efficiently and referred to an appropriate area for resolution
The Successful Candidate will have the following experience and skills:
- At least 3 years’ experience in a administration role including the ability to provide rostering support to the team
- Professional and courteous in handling internal and external customers
- High attention to detail with the ability to multitask and prioritise
- Excellent interpersonal, written, and verbal communication skills together with proficiency with MS Word & Excel.
We offer a competitive salary, rewarding career opportunities and pride ourselves in providing a work environment that is safe, flexible, and promotes a healthy work life balance.
If you are interested in this opportunity, please provide a copy of your resume and cover letter.
Agencies should note that unsolicited resumes will not be accepted for this position.
