Join a dynamic and collaborative teamFull time - 10 month parental leave contractLocation: Footscray Doutta Galla Aged Services (DGAS) is a not-for-profit aged care organisation with over thirty years’ experience in providing aged care services which are affordable and inclusive of people with diverse experiences and backgrounds. At Doutta Galla  everyone is welcome. The Role:This is a full-time temporary position reporting to the General Manager – Alliances and Partnerships. As the first point of contact at our corporate support office in Footscray, you will play a vital role in the initial client experience with Doutta Galla. You will manage incoming enquiries from clients who require assistance navigating the aged care process, and will provide high quality reception,  customer service and administrative support.Key Responsibilities:Greet and welcome visitors in a professional and friendly mannerIdentify customer needs and provide excellent customer serviceCapture information accurately and documenting into Salesforce CRM or spreadsheets Maintain office supplies and ensure the reception area is tidy and presentableProfessionally handle and direct calls to the appropriate staff membersEfficiently and effectively perform general administration tasks Assist with scheduling appointments,meetings and tours for prospective employeesThe Successful Candidate will have the following experience and skills:Proven experience in a customer service environmentExcellent communication, active listening skills and the ability to respond empatheticallyProfessional and courteous in handling internal and external customers High attention to detail with the ability to multitask and prioritiseAble to work as part of a team and independentlyKnowledge and experience with CRM tools such as Salesforce, Microsoft Office 365 and healthcare service platforms such as My Aged Care will be highly regarded   We offer generous not-for-profit salary packaging benefits,  rewarding career opportunities and a supportive environment and positive, inclusive work culture.If you are interested in this opportunity, please provide a copy of your resume and cover letter.Agencies should note that unsolicited resumes will not be accepted for this position.   AUD Footscray 3011

Customer Service Officer

  • Join a dynamic and collaborative team
  • Full time - 10 month parental leave contract
  • Location: Footscray

Doutta Galla Aged Services (DGAS) is a not-for-profit aged care organisation with over thirty years’ experience in providing aged care services which are affordable and inclusive of people with diverse experiences and backgrounds. At Doutta Galla  everyone is welcome. 

The Role:

This is a full-time temporary position reporting to the General Manager – Alliances and Partnerships. As the first point of contact at our corporate support office in Footscray, you will play a vital role in the initial client experience with Doutta Galla. You will manage incoming enquiries from clients who require assistance navigating the aged care process, and will provide high quality reception,  customer service and administrative support.

Key Responsibilities:

  • Greet and welcome visitors in a professional and friendly manner
  • Identify customer needs and provide excellent customer service
  • Capture information accurately and documenting into Salesforce CRM or spreadsheets
  • Maintain office supplies and ensure the reception area is tidy and presentable
  • Professionally handle and direct calls to the appropriate staff members
  • Efficiently and effectively perform general administration tasks
  • Assist with scheduling appointments,meetings and tours for prospective employees

The Successful Candidate will have the following experience and skills:

  • Proven experience in a customer service environment
  • Excellent communication, active listening skills and the ability to respond empathetically
  • Professional and courteous in handling internal and external customers 
  • High attention to detail with the ability to multitask and prioritise
  • Able to work as part of a team and independently
  • Knowledge and experience with CRM tools such as Salesforce, Microsoft Office 365 and healthcare service platforms such as My Aged Care will be highly regarded  

 We offer generous not-for-profit salary packaging benefits,  rewarding career opportunities and a supportive environment and positive, inclusive work culture.

If you are interested in this opportunity, please provide a copy of your resume and cover letter.

Agencies should note that unsolicited resumes will not be accepted for this position.

 

 

  • Posted Date 08 May 2025
  • Location Footscray
    VIC / Australia
  • Industry Administration and Office Support
  • Job Type Contract/Temp
  • Salary Not provided