In Home Care Rostering and Scheduling Officer

Doutta Galla Aged Care Services has been a trusted provider of high-quality aged care in Melbourne’s western suburbs since 1991. Our tailored in-home care services, delivered through Doutta Galla West, help our clients maintain independence and wellbeing. We pride ourselves on our reputation for delivering excellent service.

 About the role: 

Are you looking for an opportunity to work with a dynamic team and be part of an exciting new phase of growth at Doutta Galla Aged Services? 

We are seeking an experienced In-Home Care Rostering and Scheduling Officer to be responsible for coordinating the effective delivery of high quality care and services to clients under the Commonwealth Home Support Program (CHSP), Home Care Packaged (HCP) and brokerage services.

You will provide essential administrative support and rostering services based on client needs and preferences, whilst addressing any last-minute changes or staffing challenges. 

The position is full time on an initial 6 month contract, with the possibility of being extended.

The ideal candidate will have:

• Experience in rostering and scheduling.
• Strong computer skills with the ability to quickly learn software.
• Excellent attention to detail and strong administrative abilities.
• Exceptional customer service and interpersonal communication skills.
• The ability to work effectively in a fast-paced environment with excellent time management and organisational skills.
• Discretion when handling confidential information.
• Ability to work independently and as part of a team.

 Key Responsibilities:

• Serve as the primary contact for clients and in home care employees concerning rostering matters ensuring prompt and professional communication.
• Create and maintain accurate, timely and cost effective client service rosters.
• Manage rostering requirements, creating staff schedules to ensure adequate coverage for shifts to meet client needs. 
• Coordinate shift allocations, considering staff availability, client preferences, and operational requirements.
• Communicate effectively with clients and in home care employees regarding schedules, shift changes, and roster updates. 
• Respond to roster-related matters, including cancellations and emergency shift replacements.
• Assist with client queries and invoice queries.
• Maintain accurate records of client and staff communications, rosters and schedules.
• Maintain confidentiality of client and staff information. 
• Collaborate with the management team to identify and implement roster process improvements. 

 Why Join Us?

• A supportive and collaborative work environment.
• Not-for-profit salary packaging benefits
• Being a part of a growing organisation that values innovation, inclusivity, and excellence in service delivery.

 If you wish to express your interest in joining the team, please click 'Apply' and submit your resume letting us know about your skills, experience and qualifications.

Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and eligible to work in Aged Care under the Aged Care Act 1997 (Cth).

*Please note that if you are selected for employment with Doutta Galla Aged Services, you must be able to provide evidence of COVID-19 vaccinations prior to commencement.